Once your order ships, you will receive a shipping confirmation email with tracking information. You are also able to track your orders on Shop App or by clicking here. Please use your email address associated with your order number to track its stat
If your order has not yet shipped, we are happy to help you change your shipping address. Please contact [email protected] and be sure to provide your name, order number and updated address as follows:. ADDRESS LINE 1. ADDRESS LINE 2. CITY, STAT
If you received a defective or damaged product from BrooklynVegan Shop please contact [email protected] within 30 days of receipt so we can resolve the problem. We are not able to replace any items. We are currently unable to support internation
Protect protects shipments from your favorite online shops from theft, loss, or damage. On Protect-enabled merchants stores, just select to add Protect in your cart or during checkout. If your order shipment has a problem, just file a claim with them
If you received the wrong product from BrooklynVegan Shop please contact [email protected] within 30 days of receipt so we can resolve the problem. In these rare cases, BrooklynVegan Shop will pay return shipping and provide store credit if requ
If you would like to cancel an order, please contact [email protected]. We will help you out in canceling your order. Please note that we are unable to cancel an order once it has been shipped. Please include your order number and reason for can
If you would like to check the status of your order, we suggest using Shop App click here. Please use the email associated with your order to be able to check the status. You can track your order by clicking on the “Track my shipment” link in your Sh
No, we cannot combine any orders. If you would like to change your order to have both items you ordered in one order, please contact our customer service team and they can cancel both of your orders for you. Then, you can place an order on your own f
Because of changing availability in our dynamic warehouse, any item ordered at shop.brooklynvegan.com may require more than 5-10 days to fulfill. Some products may no longer be available. If an item is no longer available the order for that item woul
On our product pages, there will be a sidebar that reads “email me when available”. Please select this and input your email address. This way, we can email you if this item comes back into stock. Please note that this email list is in order, so if so
While we do strive to ship all items out correctly, we are human and mistakes do happen on rare occasions. If you have received the wrong item, please reach out to us at [email protected] and we will discuss your options and send you a return la