BrooklynVegan Shop

<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(27, 28, 29); background-color: transparent; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please select the button on the bottom right hand side of our home page that reads &quot;rewards&quot;. This will direct you to a rewards pop up. Then, select &quot;ways to redeem&quot;. This will show you ways that you can redeem your points. Please contact us via <a href="mailto:shop@brooklynvegan.com" id="isPasted">shop@brooklynvegan.com</a> with any rewards questions. <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><img src="https://uploads.gorgias.io/bgJ1Q6Qq3n6vXKOM/Screen_Shot_2021-12-08_at_11.39.42_AM-1b1aeade-05fe-485d-bfad-558611121ff7.png" style="width: 507px;" class="fr-fic fr-dib">

Please select the button on the bottom right hand side of our home page that reads "rewards". This will direct you to a rewards pop up. Then, select "ways to redeem". This will show you ways that you can redeem your points. Please contact us via shop

How can I redeem my rewards?

GENERAL QUESTIONS

How can I track my order?

How can I update my address?

What should I do if I receive damaged items?

What is Protect?

What should I do if I did not receive what I ordered?

How can I cancel my order?

How can I check the status of my order?

Can you guys combine my order for me?

Are all of your products in stock?

The item I want to buy is out of stock. Can you tell me when you will get it back in stock?

I received the wrong item in my order.

ORDERS

When will my pre-order ship?

Why hasn’t my pre-order shipped yet?

PRE-ORDERS

When will my order ship?

Why has only part of my order shipped?

Can you open my record before shipping?

I recently received my order but the poster I ordered wasn’t included. Did you forget it?

How much does shipping cost?

What shipping methods do you offer?

What countries do you ship to?

How much will duties and customs fees be for my order?

Why is your website stating that you don’t offer shipping to my address?

Why does my tracking say my order is being returned to the sender?

My order says it’s been delivered, but it hasn’t.

Why does my tracking say “Shipping Label Created, USPS Awaiting Item?”

SHIPPING

What methods of payment do you accept?

Will I be charged sales tax?

Why was my credit card declined, and why does my statement say, "payment pending”?

How can I redeem my rewards?Updated 2 years ago