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When will my order ship?

Our warehouse generally ships all in-stock products within 5-10 business days upon receipt of the order. Orders placed after 6 AM (EST) will not be processed until the following business day. Saturdays, Sundays, and holidays are not considered busine

Why has only part of my order shipped?

Your order may be shipped in two separate shipments depending on the availability of the items in your order.

Can you open my record before shipping?

We will not open sealed LPs before shipping as once opened, they can no longer be sold as new if the product is returned.

I recently received my order but the poster I ordered wasn’t included. Did you forget it?

Probably not! All posters have to be shipped separately from any other type of item on an order, and even though your entire order is always shipped out together on the same day, poster tubes seem to get sorted differently by the USPS and tend to sho

How much does shipping cost?

Shipping costs are determined by your package’s weight and destination. For an exact cost, please start the checkout process on your order. You will not be charged and you will be able to view the cost before you finalize your order.

What shipping methods do you offer?

Any delivery estimates provided by FedEx, USPS and APC are estimates only and are not guaranteed. We are not able to guarantee specific delivery dates. STANDARD U.S. DOMESTIC SHIPPING:. FedEx Ground Economy - Typically delivered in 2–7 business days

What countries do you ship to?

When you enter your address during checkout, you will see a list of the countries that we ship to. If your country is not on the list, we cannot currently ship orders there. From time to time, we may add or remove countries so you can always check ba

How much will duties and customs fees be for my order?

International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Orders shipping to the United Kingdom will include VAT added during the payment at checkout. If you have placed your order with “

Why is your website stating that you don’t offer shipping to my address?

If your order is somewhere in the U.S. and says we don’t offer shipping, please try using a different browser to complete your purchase. If this still does not work, please contact [email protected]

Why does my tracking say my order is being returned to the sender?

Items usually get returned to the sender due to an insufficient address. Once your package comes back to us, we will contact you. If your item is now unavailable on our website, we will contact you regarding reshipping. Otherwise, we will refund you

My order says it’s been delivered, but it hasn’t.

We are not responsible for any orders that show as delivered. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day. Also, please check with your neighbors, family members, o

Why does my tracking say “Shipping Label Created, USPS Awaiting Item?”

If you see the message "Shipping Label Created, USPS Awaiting Item," it means that USPS has picked up the package from our warehouse but they forwarded it to the next point without scanning it. A package is not considered to be "accepted" and in the